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The Shocking Truth About Your Improvement Project

6 August, 2013 by James Lawther 9 Comments

Is this an improvement?

Yesterday I read that only 5% of the changes we make at work are changes for the better.  Only 1 in 20 improvements actually improve things. Allegedly everything else we do is ineffective or, worse still, counter-productive. Ungrounded statistics I thought that sounded horribly harsh.  Only 1 in 20 improvements are really improvements?  It sounded more […]

Filed Under: Blog, Process Improvement Tagged With: beliefs, continuous improvement, office productivity, project management, service improvement

Why is it so Difficult?

14 June, 2013 by James Lawther 4 Comments

Change Yourself

The message I preach is very simple: I’m a little like a stuck record (I’m showing my age, do you remember records?), I bang on a bit, I even bore myself.  The message isn’t rocket science nor is it brain surgery, but it isn’t common practice. What I see is: I bet you see exactly […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, constraints, credibility, customer focus, human nature, management style

Are Your Team High Performers or Losers?

11 May, 2013 by James Lawther 4 Comments

Pygmalion effect

What do you think of the team you manage?  Are they the crème de la crème or a shower of … Is that a rather harsh question?  Perhaps, but the answer may well have a lot more to do with you than with them. Why do some people do better than others? In 1968 Rosenthal and […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, employee performance measures, management style, pygmalion effect, reinforcing behaviour, Robert Rosenthal

What do You Believe?

13 April, 2013 by James Lawther 9 Comments

Mermaid

Belief (noun): an acceptance that something is true, usually without proof a strongly held opinion, something accepted as real or true a religious conviction We all have beliefs, things that we hold to be true, it is our way of making sense of the world. Our beliefs are usually based on something we have seen […]

Filed Under: Blog, Operations Analysis Tagged With: beliefs, innovation, stereotype, test and learn

The Birth of the Sacred Cow

24 November, 2012 by James Lawther 3 Comments

Legend has it that the tie that I wore to work this morning started life hundreds of years ago as a neck cloth that was “easily changed to minimise the soiling of a doublet.” Or, to put it in rather less grand terms, a bib. From function to fashion 400 years ago, Croatian mercenaries fighting […]

Filed Under: Blog, Process Improvement Tagged With: anonymity, beliefs, compliance, conformity, sacred cows

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