Organisations are complicated They have: Customer requirements Partner requirements Legal requirements Compliance requirements Legacy systems Specialist teams Obsolete databases Competitive pressure Profitability problems And all those competing priorities are in conflict with each other. How do we manage complexity? By creating process and structure: RACI frameworks Target Operating Models Interim targets Delegated authority levels KPIs Heads […]
How Good Are Your People? Comparatively?
The theory of comparative advantage In 1817 the economist David Ricardo developed the theory of comparative advantage. It explains why nations trade. He gave this example to explain it: Scenario 1. Imagine the economy consists of two countries that produce both cloth and wine; Portugal and England. Though their output is of equal quality, Portugal is […]
The I-Bomb
Bang… There’s been an explosion. Not a Car Bomb or a Molotov Cocktail, nothing that crude, it was much more sophisticated, it was an Infrastructure Bomb, it… Shredded your systems Destroyed your data Pulverised your processes Macerated your MI Splattered your specifications Brutalised your business rules The whole lot is gone… wiped… deleted. The waste […]
The Beauty of Low Tech
This is a guest post I had my eyes tested at Specsavers a couple of weeks ago: First I tried their website, it told me that if I wanted an appointment in the next 48 hours I would need to contact the store. Then I rang the store and they told me that they didn’t […]
Why is it so Difficult?
The message I preach is very simple: Give your customer what they are paying for Measure your own performance and face into it Fix the things that don’t work Test and learn from your mistakes Don’t scare the living daylight out of your staff I’m a little like a stuck record (I’m showing my age, do […]
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