Yesterday I read that only 5% of the changes we make at work are changes for the better. Only 1 in 20 improvements actually improve things. Allegedly everything else we do is ineffective or, worse still, counter-productive. Ungrounded statistics I thought that sounded horribly harsh. Only 1 in 20 improvements are really improvements? It sounded more […]
Why is it so Difficult?
The message I preach is very simple: Give your customer what they are paying for Measure your own performance and face into it Fix the things that don’t work Test and learn from your mistakes Don’t scare the living daylight out of your staff I’m a little like a stuck record (I’m showing my age, do […]
Are Your Team High Performers or Losers?
What do you think of the team you manage? Are they the crème de la crème or a shower of … Is that a rather harsh question? Perhaps, but the answer may well have a lot more to do with you than with them. Why do some people do better than others? In 1968 Rosenthal and […]
What do You Believe?
Belief (noun): an acceptance that something is true, usually without proof a strongly held opinion, something accepted as real or true a religious conviction We all have beliefs, things that we hold to be true, it is our way of making sense of the world. Our beliefs are usually based on something we have seen […]
The Birth of the Sacred Cow
Legend has it that the tie that I wore to work this morning started life hundreds of years ago as a neck cloth that was “easily changed to minimise the soiling of a doublet.” Or, to put it in rather less grand terms, a bib. From function to fashion 400 years ago, Croatian mercenaries fighting […]
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