A tale of two officesThe first is a shambles, clearly the owner has no idea what is going on, he should be taken outside, sacked, hung, shot and generally persecuted for good measure. The second is a model of organisation, it is paper free, the work has been, productionised, computerised, systematised and digitised. It is […]
Archives for 2012
Customer Complaints: Does Your Bank Act Like a 3 Year Old?
Part 1: How children behave There was a little girl Who had a little curl Right in the middle of her forehead When she was good she was very very good And when she was bad she was horrid I didn’t really understand that nursery rhyme until I had daughters. Now I have a couple […]
Problem Solving: 4 Simple Steps to Success
I was once told that success in life is as simple as getting your arms around a problem and knocking it off. If you agree with the principle, (and there is not really a lot to disagree with), then by definition, problem solving leads to success. Solving problems isn’t that difficult, it is just four […]
Surge Planning: I Hate the Snow
It was cold this morning Freezing It is going to snow, maybe not today or tomorrow, but soon Snow is a mixed blessing, great for sledging but for some of us, it’s a work disaster Pipes freeze People fall Cars won’t start Boilers fail If you happen to be in the game of mending pipes […]
That’s Not my Name
My name is James Lawther. I have been called James by my mother from the day I was born. The name on my birth certificate is Kenneth James Lawther. This makes me a bit odd, I use my middle name as my first name (so to speak). Most databases are structured: First Name Middle Initial […]