Here is an analytical question, where can you see variation? It sounds like a dumb question, you are probably looking at the screen wondering what on earth I am smoking. Let me ask it another way: When you are shopping and try on two pairs of jeans, identically sized, do they fit exactly the same […]
Archives for June 2012
Why Service Operations are So Much Harder to Manage
We can be a little elitist in the service industry. We look down our noses at our manufacturing cousins. We deal with intangibles, they deal with things, and let’s be honest, they tend to be dirty noisy things at that. But pride comes before a fall. Here are a handful of prejudices about our uncouth […]
10 Things You Really Should Know if You Run an Operation
I am now a published author That is not strictly accurate, but why let the truth get in the way of a good story? Let me try again I have written an e-book; well it is more of an e-pamphlet It is available at all good book stores; well OK it is self published and is only […]
7 Ways to Make Your Own Luck
I am all for a bit of process improvement, it moves the world forward, but sometimes process improvement by itself isn’t enough. As the man said: If I had asked people what they wanted, they would have said faster horses ~ Henry Ford If you really want a breakthrough there is a bit more to […]