10 Things You Really Should Know if You Run an Operation

I am now a published author

That is not strictly accurate, but why let the truth get in the way of a good story?

Let me try again

I have written an e-book; well it is more of an e-pamphlet

It is available at all good book stores; well OK it is self published and is only available on this web site

However the reviews are fantastic:

“This is one of the most insightful pieces of literature ever written about service improvement”

Katherine Lawther (my mum)

It is called 10 things you really should know.  To get your copy click here

If you want to print it off and send it to me with a stamped addressed envelope, I will even sign it for you

The Pamphlet

Image by Brian Sawyer

Read another opinion



  1. Hello James
    You talk more sense than many authors that I have read. Well done. And thanks for putting this together and making it available to the world.


  2. Hi James,
    Brilliant, pithy and insightful! And, I’ve only just scanned through this. Looking forward to getting stuck into it. Oh, and if you can email me your address I’ll take you up on the signed copy


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