If you read blogs and books about staff engagement, sooner or later they will tell you that:
- The most motivational thing you can do for your employees is thank them
- Money isn’t a motivator
- Recognition should be timely
- Recognition should be targeted
All good advice but boring.
How about adding:
Recognition should be so bling, so innovative and exciting that it gives the employee something he can tell his friends and family about. (Brag about, let’s be honest)
Here are a handful of examples:
- At AT&T employees are invited to be actors in their commercials
- The bank, First Chicago, reprints letters complimenting employees on their customer service in its monthly magazine
- Hewlett Packard has a Golden Banana award for the most inventive employees
- President Clinton sent a pink rose and card signed by himself and Hilary to every member of staff in the White House after his first 100 days in office, just to say thank you
- Walt Disney grants an extra five minute break or “candy bar” to the employee who finds the customer who has travelled furthest to be in the amusement park
- Asda stores has a company Jaguar that is awarded to the member of store staff who generated the biggest uplift in sales
- McDonalds provide “golden arches” jewellery to employees who deliver outstanding service
- Delta airlines let their flight crew choose from 15 different uniforms
- Domino’s pizza hold company Olympics. Events include: dough making, vegetable slicing and accounting.
- And finally, for those who say money doesn’t help, when J Pierpont Morgan (of JP Morgan fame) died he bequeathed a year’s salary to each of his employees. Quantity has a quality all of its own.
I hand out thank you cards. Maybe I should take some of my own medicine.
What could you do that would give your employees bragging rights? Go on, bling it up. I dare you.
Image by Foxtongue
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