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Are You Faking It?

2 October, 2012 by James Lawther 3 Comments

fake team

Authenticity Where do you work? In a call centre? Or a call centre? Who do you serve? Customers? Or customers? Who do you work with? Are you part of a team? Or a team? Are you authentic? Are you faking it? Or are you the real deal? Because if you’re not, you aren’t fooling anybody […]

Filed Under: Blog, Employee Engagement Tagged With: authenticity, communication, credibility, management style

Q&A with Fred and Jack

14 February, 2012 by James Lawther 2 Comments

Fred “the Shred” Goodwin of Royal Bank of Scotland fame held regular management Q&A sessions.  Before the meetings RBS managers had their questions vetted so that nobody asked anything foolish.  Allegedly, even after that, Fred would point out that it was “a stupid question” then tear the questioner apart “Neutron” Jack Welch of General Electric […]

Filed Under: Blog, Employee Engagement Tagged With: management style

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