There is a line of thought that there are three types of target: 1. Fact of life targets If you don’t meet these targets you simply don’t qualify: To be a world-class 100 meter sprinter you have to run sub 10 seconds If you want to stay in business you have to sell enough to […]
Why is it so Difficult?
The message I preach is very simple: Give your customer what they are paying for Measure your own performance and face into it Fix the things that don’t work Test and learn from your mistakes Don’t scare the living daylight out of your staff I’m a little like a stuck record (I’m showing my age, do […]
Are You Cruel to Your Children?
I tore into my 10 year-old-daughter yesterday. It wasn’t a half-baked telling off. It was a full on balling out. I was so angry, I must have screamed at her for 10 minutes. The poor little mite was in floods of tears by the time I finished. She sobbed for half an hour. Why was I […]
Are Your Team High Performers or Losers?
What do you think of the team you manage? Are they the crème de la crème or a shower of … Is that a rather harsh question? Perhaps, but the answer may well have a lot more to do with you than with them. Why do some people do better than others? In 1968 Rosenthal and […]
Regression to The Mean
Is the Stick Mightier Than the Carrot? Psychologists will tell you that carrots are a far more productive strategy than sticks. You might think this is a blindingly obvious statement, but the facts don’t always support it. Sometimes the psychologists are proven wrong, often by a case of “regression to the mean”. That is exactly […]