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Why is it so Difficult?

14 June, 2013 by James Lawther 4 Comments

Change Yourself

The message I preach is very simple: I’m a little like a stuck record (I’m showing my age, do you remember records?), I bang on a bit, I even bore myself.  The message isn’t rocket science nor is it brain surgery, but it isn’t common practice. What I see is: I bet you see exactly […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, constraints, credibility, customer focus, human nature, management style

The Way of the (Process) Ninja

29 May, 2013 by James Lawther 10 Comments

Process Ninja

A terrible headline, I apologise, but now I have your full attention… 1.  Find inner clarity All processes do things, they have a purpose, a raison d’être.  That might be to mend broken arms or to let people know how much tax they owe. But people are rarely clear what that purpose is: Because they […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: business process management, human nature

Is Your Boss Really That Stupid?

25 May, 2013 by James Lawther 12 Comments

weigh scales

For the past 40 years my mother has been on a diet. She has a weekly ritual. Every Thursday morning she gets up, visits the bathroom and then, before she has had her customary cup of tea, she weighs herself. Why does she do this? Because she knows full well that she is at her […]

Filed Under: Blog, Operations Analysis Tagged With: human nature, incentives, measurement, statistics, targets

Does Money Motivate Employees?

6 May, 2013 by James Lawther 10 Comments

Does Money Motivate Employees?

Money, Motivation and Monkeys We have all heard that “money doesn’t motivate”.  I’m not sure I totally agree.  If you can’t afford your weekly food bill then I suspect that making money comes high on your list, but I guess we pass that point fairly quickly. What I do believe is true though is that money can de-motivate. […]

Filed Under: Blog, Employee Engagement Tagged With: cheating, Daniel Pink, human nature, motivation, video

How to Miss the Point

26 January, 2013 by James Lawther 7 Comments

Malnourishment

A tragedy On the 14th December 2012 in Newtown Connecticut, Adam Lanza shot and killed his mother.  He then drove to Sandy Hook Elementary School where he murdered twenty-six children and six adults.  Finally he committed suicide by shooting himself in the head. Twenty-eight senseless deaths. Wikipedia describes the what happened that day.  It was […]

Filed Under: Blog, Operations Analysis Tagged With: availability heuristic, data is not information, human nature, medicine

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