The message I preach is very simple: Give your customer what they are paying for Measure your own performance and face into it Fix the things that don’t work Test and learn from your mistakes Don’t scare the living daylight out of your staff I’m a little like a stuck record (I’m showing my age, do […]
The Way of the (Process) Ninja
A terrible headline, I apologise, but now I have your full attention… 1. Find inner clarity All processes do things, they have a purpose, a raison d’être. That might be to mend broken arms or to let people know how much tax they owe. But people are rarely clear what that purpose is: Are they […]
Is Your Boss Really That Stupid?
For the past 40 years my mother has been on a diet. She has a weekly ritual. Every Thursday morning she gets up, visits the bathroom and then, before she has had her customary cup of tea, she weighs herself. Why does she do this? Because she knows full well that she is at her […]
Does Money Motivate Employees?
Money, Motivation and Monkeys We have all heard that “money doesn’t motivate”. I’m not sure I totally agree. If you can’t afford your weekly food bill then I suspect that making money comes high on your list, but I guess we pass that point fairly quickly. What I do believe is true though is that money can de-motivate. […]
How to Miss the Point
A tragedy On the 14th December 2012 in Newtown Connecticut, Adam Lanza shot and killed his mother. He then drove to Sandy Hook Elementary School where he murdered twenty-six children and six adults. Finally he committed suicide by shooting himself in the head. Twenty-eight senseless deaths. Wikipedia describes the what happened that day. It was […]