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How to Make a Point

13 February, 2017 by James Lawther Leave a Comment

Speed Camera

Death and taxes In the U.K. we pay car tax — we pay lots of other taxes as well. Every private car owner pays the DVLA (driver vehicle licensing authority) about £200 per year — the exact price depends on the car.  (This complicated approach to taxation confuses the public and allows the government to […]

Filed Under: Blog, Operations Analysis Tagged With: communication, presentations, test and learn

The Antimatter Principle

16 April, 2016 by Bob Marshall 7 Comments

Antimatter

A metaphor Antimatter is by far the most valuable substance, by weight, known to Man (around $25 billion per gram). It’s incredibly rare, amazingly expensive and difficult to produce, and yet is by far the most powerful energy source we presently know of. It’s also the very epitome of alienness. Seems like a good metaphor […]

Filed Under: Blog, Employee Engagement Tagged With: communication, human nature, listening, management style

Selling an Idea

3 December, 2015 by James Lawther 3 Comments

Entrancing Presentation

Presentation skills I guess that you — like me — spend lots of time selling ideas.  Trying to get funding and resources for the projects and improvements that you want to do. My standard approach is to bang a load of information into PowerPoint and hope for the best.  I want to show the man […]

Filed Under: Blog, Tools & Techniques, Wild Cards Tagged With: communication, presentations

The Rules of the Workplace

27 September, 2015 by James Lawther 3 Comments

The 20 rules: Prioritise the work Don’t make your customers wait There is always more work than people Study the work Understand how the work works Standardise the work If the work is important write it down Train your staff Make the work easy Build systems Stream line the work Find the bottleneck Clean the […]

Filed Under: Blog, Tools & Techniques, Wild Cards Tagged With: bottleneck, communication, customer focus, effective meetings, error proofing, five s, gemba, lean thinking, learning, process mapping, service improvement, SlideShare, standardisation, systems thinking, visual management

Rule 18: Discuss the Work

31 August, 2015 by James Lawther 5 Comments

There are two types of conversations about work: The first is a Friday evening conversation.  It is best held at about 5pm in the pub just around the corner from the office in hushed tones. The first conversation discusses who: Who screwed up Who is on the way up Who is on the way out And […]

Filed Under: Blog, Employee Engagement Tagged With: bitching and moaning, blame, communication, gemba, key performance indicators, plan do check act, stand up meetings

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