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You are so Predictable

22 June, 2013 by James Lawther 7 Comments

My Father studied History at University.  I studied Genetics.  This, in my brash young mind, made me a superior person.  After all a science is useful, you can apply a science and make money out of it.  History however, well what exactly can you do with that? I challenged my Dad once with this very […]

Filed Under: Blog, Process Improvement Tagged With: conformity, human nature, video

The Management Secrets Every Primary School Teacher Knows

17 June, 2013 by Bernie Smith 2 Comments

Sticker Chart

This is a guest post. Like most parents of young children I am locked in long-term trench warfare, trying to “encourage” them to go along with all the dull things that me and their mother want them to do. Following the advice of the TV experts, I decided to try using a sticker chart to reward […]

Filed Under: Blog, Operations Analysis Tagged With: incentives, measurement, monitoring

Why is it so Difficult?

14 June, 2013 by James Lawther 4 Comments

Change Yourself

The message I preach is very simple: I’m a little like a stuck record (I’m showing my age, do you remember records?), I bang on a bit, I even bore myself.  The message isn’t rocket science nor is it brain surgery, but it isn’t common practice. What I see is: I bet you see exactly […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, constraints, credibility, customer focus, human nature, management style

Can You Make the Right Decisions?

11 June, 2013 by James Lawther 4 Comments

Emergency Room

Decision-making is hard. So hard that we pay people handsomely to be professional decision makers: Doctors Underwriters Bank Managers Tax Inspectors All of them make their living by taking complex ill-defined situations and making decisions. Unfortunately they don’t always decide the same way If you put two professional decision makers in a room at the […]

Filed Under: Blog, Operations Analysis Tagged With: automation, decisions, error proofing, information technology, logic tree, medicine, pareto principle, problem solving

The Two Reasons why Your M.I. is Always Wrong

8 June, 2013 by James Lawther 7 Comments

Counting steps

My 4-year-old daughter is learning to count.  She is obsessed by it.  She counts everything: 1.. 2.. 3.. 4.. 5.. 6.. Everywhere we go. Most of all though she counts steps.  Particularly in castles and cathedrals (which is fun) and car parks (which when you are laden with bags full of shopping… that you just […]

Filed Under: Blog, Operations Analysis Tagged With: data integrity, defects, key performance indicators, measurement

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