A Japanese couple tied the knot last week. Unusually though the ceremony was carried out by a robot. Which all goes to show that you can have as much angst as you like about internet self service and interactive telephony, (does it really provide the same level of service as a human?) But some people […]
Archives for May 2010
Do you Put Your Customers First?
I once went for a job interview with an insurance company. Parked right outside the front door was the biggest Mercedes Benz I have ever seen, with the legend MD stencilled above the parking space. As I walked away from the door the Mercs gradually got smaller and smaller. It wasn’t, needless to say, the […]
Bias
I have just read a blog post about the claimed link between autism and the MMR programme. It is a fascinating read. Despite the numerous surveys that have been undertaken to prove that there is no statistical basis for the claims, the writer still persists. I guess that no amount of facts or data will […]
Slimy Customer Service
Scientists in Japan have been working with a species of slime mold. It spreads out radially, growing a network of veins as it looks for food. When it finds food it then contracts to remove redundant veins . The scientists carried out an experiment; producing a map of Tokyo with oat flakes (food) and watching […]
The Toasted Bagel
I went to a breakfast meeting this week in a “euro” hotel. It had gold plated taps, stripy carpets and sat in the middle of an industrial estate. I am sure you would recognise it. They served smoked salmon and cream cheese bagels. This should have made up for the gold taps, I get hungry […]