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Nothing Hurt But My Ego

2 January, 2010 by James Lawther Leave a Comment

It is a truism that you learn by failing.  I recently bought a pair of clip in shoes for my bicycle.  Everybody told me I would fall over once, they were right, it happened when I came to a stop at some traffic lights at the head of a queue of cars (very embarrassing).  At […]

Filed Under: Blog, Employee Engagement Tagged With: cycling, dopamine, learning, measurement, trust, video, waste

Don’t Trust Your Customers

5 December, 2009 by James Lawther Leave a Comment

A supermarket in Poole refused to sell a woman a bottle of wine because her son was with her. Checkout staff at the Co-op, told the furious mother that she might be buying it for her 12 year old son.  Better still, when challenged a spokeswoman for Co-op said: “The Co-op group stands by this […]

Filed Under: Blog, Process Improvement Tagged With: poor service, purpose, risk assessment, trust

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