The Squawk Point

Organisational Mechanics

Welcome to the Squawk Point

The Squawk Point is all about service operations and our ability to make things far more complicated than they really need to be.

Running an operation should be as easy as finding out what your customers want, then giving it to them. Nothing more or less.

To learn more click here

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Nothing Hurt But My Ego

2 January, 2010 by James Lawther Leave a Comment

It is a truism that you learn by failing.  I recently bought a pair of clip in shoes for my bicycle.  Everybody told me I would fall over once, they were right, it happened when I came to a stop at some traffic lights at the head of a queue of cars (very embarrassing).  At […]

Filed Under: Blog, Employee Engagement Tagged With: cycling, dopamine, learning, measurement, trust, video, waste

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • How to Estimate, and Why you Really Should Know
  • Rule 13: Clean the Workplace
  • If You Can’t Measure It, You Can’t Manage It
  • Spies Like Us

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2026 · Enterprise Pro on Genesis Framework · WordPress · Log in