Don’t Trust Your Customers

A supermarket in Poole refused to sell a woman a bottle of wine because her son was with her. Checkout staff at the Co-op, told the furious mother that she might be buying it for her 12 year old son.  Better still, when challenged a spokeswoman for Co-op said: “The Co-op group stands by this decision.”

I can feel a real rant coming on here.  Presumably somebody has carried out a thorough process risk assessment and trained the checkout staff to do this.  Are they are being a little risk adverse?

How does it feel to be a customer when the checkout staff tell you that they don’t trust you?

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