I was running late. I nipped into the city centre in my wife’s company car. I found a parking space put money in the meter and ran. 20 minutes later I caught the yellow peril giving me a parking ticket. I was on a yellow line (just). I tried to sweet talk him, but I […]
The Toasted Bagel
I went to a breakfast meeting this week in a “euro” hotel. It had gold plated taps, stripy carpets and sat in the middle of an industrial estate. I am sure you would recognise it. They served smoked salmon and cream cheese bagels. This should have made up for the gold taps, I get hungry […]
Bad Behaviour
I read an interesting posting by Seth Godin. To quote him: “Bad behaviour and irrational decisions are almost always caused by fear. If you want to change the behaviour, address the fear.” The other week I spent some time with a business that runs a team of field service engineers. The guys who turn up […]
The Perfect Storm
Imagine you run a hospital. One of your responsibilities is staffing, making sure there are enough nurses and doctors. Then the country is hit by a flu epidemic, you are inundated by sick people, demand soars through the roof. It gets worse, your staff get sick as well, they take time off. Not only do […]
Illegal Immigration
Virgin Media have sent a promotional pack offering cable TV to Aaron Needham in Nottingham. The letter from the Executive Director of Customer Care Mark Davidson (no less) was Addressed to: Illegal Immigrant, Cranwell Road, Strelley, Nottingham And started “Dear Mr Immigrant”, Apparently the marketing data that Virgin bought was corrupted, though Virgin (who have […]