Illegal Immigration

Virgin Media have sent a promotional pack offering cable TV to Aaron Needham in Nottingham.

The letter from the Executive Director of Customer Care Mark Davidson (no less) was Addressed to:

Illegal Immigrant,
Cranwell Road,

And started “Dear Mr Immigrant”,

Apparently the marketing data that Virgin bought was corrupted, though Virgin (who have since apologised) claim they only mailed one Illegal Immigrant.

Mr Needham was apparently passed from “pillar to post” when he phoned Virgin’s call centre to complain.  I suspect he didn’t get to speak to Mark Davidson direct.

Unfortunately the news story doesn’t say whether or not Mr Needham was already a Virgin Media customer.

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