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The Good Idea

6 April, 2011 by James Lawther 1 Comment

Imagine somebody who works for you has a good idea, what happens? Do you add it to the pile of other good ideas for a development team to implement, someday? Do you ask for further analysis and a cost benefit justification? Do you ask them to get the 10 necessary signatures so that it can […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, continuous improvement, decisions, innovation

Dead Connection

4 April, 2011 by James Lawther 1 Comment

A lady in America lost her father to cancer. His old telephone supplier are chasing her for the £300 he owes them (since he died), despite the fact that she has no legal obligation to pay. She is, understandably,  a tad upset. Innovative things that they could have done instead: Apologised profusely and cancelled the […]

Filed Under: Blog, Process Improvement Tagged With: cost of poor quality, customer focus, information technology, innovation, service design, service improvement

Fresh as the Moment when the Pod went Pop

22 November, 2010 by James Lawther Leave a Comment

All companies obsess about something, their USP, their IP, the thing that they can do that nobody else can. I used to work for Birdseye, the frozen pea people. They used to obsess about getting the peas out of the field and frozen within 2 1/2 hours. They had a panel of pea tasters who […]

Filed Under: Blog, Process Improvement Tagged With: assumptions, continuous improvement, innovation, marketing, revenue generation, video

Why did Amazon Create the Kindle?

16 September, 2010 by James Lawther Leave a Comment

Kindle

I have wondered why Amazon push the Kindle, after all they are a book seller, not a technology manufacturer.  Then the penny dropped. Amazon want to be “the most consumer centric organisation in the world“. Historically if I wanted a book, I had to go to a book store and order it, and (if it […]

Filed Under: Blog, Process Improvement Tagged With: Amazon, continuous improvement, customer focus, information technology, innovation, purpose

Consumption and Creation

8 September, 2010 by James Lawther Leave a Comment

Are you happiest.. Cooking a meal or eating a meal? Playing football or watching football? Writing a blog post or reading a blog post? Painting a picture or looking at a picture? Do you prefer to create or consume? Which is more rewarding? Photo by Rob Sarmiento on Unsplash

Filed Under: Blog, Employee Engagement Tagged With: innovation, motivation

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