A lady in America lost her father to cancer. His old telephone supplier are chasing her for the £300 he owes them (since he died), despite the fact that she has no legal obligation to pay. She is, understandably, a tad upset. Innovative things that they could have done instead: Apologised profusely and cancelled the […]
Lotus Notes
I have just started working somewhere new. They use Lotus Notes as an e-mail solution instead of Microsoft’s ubiquitous Outlook. It has some novel customer focused features: 1. E-mail addresses often contain random X Y or Z middle initials. Users can have multiple addresses with these random initials in. This helps confuse senders. 2. Large […]
The Monument
In the manufacturing world they use the term “monument” to refer to any piece of equipment that is too big for its purpose. They are expensive pieces of capital equipment that drive massive economies of scale at a local level but fundamentally mess up the total system. Because of their inflexibility they must be “fed” […]
Why did Amazon Create the Kindle?
I have wondered why Amazon push the Kindle, after all they are a book seller, not a technology manufacturer. Then the penny dropped. Amazon want to be “the most consumer centric organisation in the world“. Historically if I wanted a book, I had to go to a book store and order it, and (if it […]
The Dongle
I am working away for a couple of days. It is easy to do now that the dongle has been invented, that marvellous piece of equipment that links me to the internet and the world. I can communicate with anybody. “Dongles” are so good I have four of them, one for my personal lap top, […]
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