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Fat Fingers and Process Bottlenecks

21 July, 2011 by James Lawther 3 Comments

All processes have a bottleneck, a rate limiting step, something that stops them from going further faster.   It is really important to know what the bottle neck is, because unless you open the bottleneck you will never get any better. Let’s take the mobile computer as an example.  I am sitting on a train writing […]

Filed Under: Blog, Process Improvement Tagged With: best practice, bottleneck, constraints, continuous improvement, information technology, root cause analysis, tampering

The Perfect Employee

15 July, 2011 by James Lawther 2 Comments

Grace Hopper

One of the biggest growth sectors for computer games is 30 to 40 year old women.  This surprised me a little; I always thought it was spotty teenagers.  Then somebody pointed me at Farmville.  It all fell into place. This fact has huge ramifications for the gaming industry.  If you are female, in your mid […]

Filed Under: Blog, Employee Engagement Tagged With: customer focus, information technology, innovation, recruitment

Are you Asking the Right Questions?

9 July, 2011 by James Lawther 2 Comments

Flu

Google have been playing around with their data. They have found out that they can predict the likelihood of a flu outbreak in a particular geographical area. They do this by counting how many times people search for “flu” in that location.  It seems that if a friend or relative goes down with a bad […]

Filed Under: Blog, Operations Analysis Tagged With: clarity, data is not information, decisions, Google, information technology, measurement

The Problem with Analytics

15 May, 2011 by James Lawther 3 Comments

The problem with analytics

We have become obsessed by analytics or “the application of computer technology, operational research, and statistics to solve problems in business and industry”. Analytics uses databases and algorithms in an attempt to resolve problems.  Analytics uses infographics to present data. This is not the same as analysis or “the process of breaking a complex topic […]

Filed Under: Blog, Operations Analysis Tagged With: best practice, clarity, communication, complexity, data is not information, decisions, error proofing, information technology, jargon, measurement, service improvement

Bored at Work

8 April, 2011 by James Lawther Leave a Comment

Facebook gets more hits than Google. There is a social media revolution going on.  I can communicate with millions using Facebook, I can Twitter to thousands and if you really need to see me, how about a bit of YouTube? It is all about engagement and communication. Which are, oddly,  two of the biggest challenges […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, information technology, trust

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