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Mistakes on Death Row

1 October, 2013 by James Lawther 7 Comments

Death Row

Yesterday I read about a man who had been falsely convicted of murder.  Damon Thibodeaux walked free after spending 15 years on death row in Louisiana State Penitentiary. Now he is going to spend his time “concentrating on putting my life back together and moving forward”.  Can you imagine? Damon is the 18th person to be released from […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: cost of poor quality, error proofing, false positive and negative, risk assessment, six sigma

The French are More Generous than the British

18 September, 2013 by James Lawther 5 Comments

Tick Box

Here is a fascinating chart for you…  fascinating if you have a thing for charts. What the data shows is the consent rate for organ donation in different European countries. It appears that the French are very generous. If they are unfortunate enough to die an untimely death almost 100% of them have given their […]

Filed Under: Blog, Process Improvement Tagged With: default option, error proofing, service design

The Beauty of Low Tech

10 August, 2013 by Bernie Smith

low tech solution

This is a guest post I had my eyes tested at Specsavers a couple of weeks ago: I got my eye test, but not without three separate initiatives on my part and one wasted trip to the store. Too much technology All of this happened despite Specsavers having: Perhaps they had taken a leaf out […]

Filed Under: Blog, Process Improvement Tagged With: capital investment, constraints, error proofing, information technology, service design, simplicity

The Most Powerful Management Tool in the World (Probably)

9 July, 2013 by James Lawther 7 Comments

If you want your staff to do something, don’t just command them to do it, put in place a structure, something that helps them to do what you want.  Make life easy for them: If you want short meetings, buy stand up meeting tables If you want conversation, lay on a great canteen If you […]

Filed Under: Blog, Process Improvement Tagged With: error proofing, human nature, reinforcing behaviour

Can You Make the Right Decisions?

11 June, 2013 by James Lawther 4 Comments

Emergency Room

Decision-making is hard. So hard that we pay people handsomely to be professional decision makers: Doctors Underwriters Bank Managers Tax Inspectors All of them make their living by taking complex ill-defined situations and making decisions. Unfortunately they don’t always decide the same way If you put two professional decision makers in a room at the […]

Filed Under: Blog, Operations Analysis Tagged With: automation, decisions, error proofing, information technology, logic tree, medicine, pareto principle, problem solving

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