Process improvement should be easy You just stop doing the things a customer wouldn’t be happy to pay for. Spend a day with some brown paper and post it notes and you will find a whole host of ways to improve your processes. So why is it so hard? Because people don’t believe that their processes are […]
The Stop Button
How does your stop button work? If you walk around a manufacturing plant you will see that every machine has a stop button. They are easy to spot. They are big, round, red, attached to a bright yellow box and bear the legend STOP. Hit the stop button and the machine will come to an […]
The Problem with Protectionism
When I was a teenager… The gadget to be seen with was a Walkman. Modelled by tall blondes on roller-skates cruising along sun-kissed Californian beaches Desired — in my case — by a spotty youth sitting in a bush shelter in rain-swept North Yorkshire The Walkman was so popular it even lead to social scientists coining […]
Why is it so Difficult?
The message I preach is very simple: I’m a little like a stuck record (I’m showing my age, do you remember records?), I bang on a bit, I even bore myself. The message isn’t rocket science nor is it brain surgery, but it isn’t common practice. What I see is: I bet you see exactly […]
Are You Doing What’s Important?
All organisations are full of work, stuff that needs to get done. That work is divided into two nice neat categories: 1. Customer work Work done for customers (for the sake of argument people who pay). That type of work includes: Capturing order details X-raying broken arms Cleaning hotel rooms Sometimes we call it front line work. […]
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