Process improvement should be easy You just stop doing the things a customer wouldn’t be happy to pay for. Spend a day with some brown paper and post it notes and you will find a whole host of ways to improve your processes. So why is it so hard? Because people don’t believe that their processes are […]
The Stop Button
How does your stop button work? If you walk around a manufacturing plant you will see that every machine has a stop button. They are easy to spot. They are big, round, red, attached to a bright yellow box and bear the legend STOP. Hit the stop button and the machine will come to an […]
The Problem with Protectionism
When I was a teenager… The gadget to be seen with was a Walkman. Modelled by tall blondes on roller-skates cruising along sun-kissed Californian beaches Desired — in my case — by a spotty youth sitting in a bush shelter in rain-swept North Yorkshire The Walkman was so popular it even lead to social scientists coining […]
Why is it so Difficult?
The message I preach is very simple: Give your customer what they are paying for Measure your own performance and face into it Fix the things that don’t work Test and learn from your mistakes Don’t scare the living daylight out of your staff I’m a little like a stuck record (I’m showing my age, do […]
Are You Doing What’s Important?
All organisations are full of work, stuff that needs to get done. That work is divided into two nice neat categories: 1. Customer work Work done for customers (for the sake of argument people who pay). That type of work includes: Capturing order details X-raying broken arms Cleaning hotel rooms Sometimes we call it front line work. […]
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