Performance management I was talking to one of our HR managers the other day. He was ranting about one of our employees. This employee (let’s call him Frank) has been struggling for a while, his attitude is a little, how can I put it, negative, he always has a reason why things can’t be done […]
The Five “Whys?”
I have an eight year old daughter, she is verging on perfect (well I am her Dad). Unfortunately there are a number of bits where she is not so verging on perfect. One of those is her constant questions, why why why why why?. As the saying goes “It does my head in”. This is […]
Fat Fingers and Process Bottlenecks
All processes have a bottleneck, a rate limiting step, something that stops them from going further faster. It is really important to know what the bottle neck is, because unless you open the bottleneck you will never get any better. Let’s take the mobile computer as an example. I am sitting on a train writing […]
Fessing Up
The Americans have an unpleasant phrase: to “fess up”, or admit what the issue is and take responsibility for it. It isn’t a nice thing to have to do. Running a long way isn’t nice either. The first time you do it your heart pounds, you get hot and sweaty, your lungs feel like they […]
Error Proofing Suicide
Here is a process improvement idea; you should make it easy for people to get something right and difficult for them to get it wrong. Classic examples include flat pack furniture that only fits together one way, or the fact that all around the world a red light means stop. The converse principle also exists, […]
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