How bad can a day in a service centre get? Let’s be honest, nobody is going to die, not unless they are spectacularly unlucky and trip over a trailing cable What does a bad day look like? A bad day looks like this: Your colleagues in Marketing or IT or Pricing do something stupid to […]
6 Ways to Avoid Endless Meetings
I spent 7 straight hours in meetings yesterday Have you ever thought to yourself that: you might just be able to do some of the things that you said you would do in one meeting if you didn’t spend all your time in the next meeting explaining why it is you haven’t done what you […]
How to Benchmark
Benchmarking is a beguiling idea. You look at how your competitors do things, work out what is the best practice and then implement it. Benchmarking should create real competitive advantage. A fabulous concept, what’s not to like? So how do you benchmark? As with all things in life, there is an easy way and a […]
How to Push Your Big Idea
There are two ways to push your next big idea: 1. The Business Case Pull together a fancy looking presentation with buckets full of analysis (discounted cash flows, net present values, operations analysis, customer value analysis, competitive positioning, the whole nine yards), it is the professional thing to do. Unfortunately: Your idea will be flat […]
How to Use Logic Trees and The Power of Leverage
The long list Whatever you do for a living there are lots of ways you could improve things. If you were to sit down with a pen and paper for five minutes and start to write a list I have no doubt that it would be a long list, a long, long list. Getting to […]
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