The term “Lean Thinking” first came into use in 1996 when James Womack and Daniel Jones published their book of the same name. The book distilled their thoughts after studying the Toyota manufacturing business. A lean, waste free organisation. Since then, those first lean ideas have come on a long way. They are no longer […]
Brainstorm Like a… Like a erh… Professional Brainstormer
I have worked with lots of companies (more than is strictly necessary). They are all different: different people, different cultures and different ambitions. But there are some things that are universal; and high on that list is the desire to innovate, to find the breakthrough that will make them the best, a household name, the […]
What is the Kano Model and Why Should You Care?
Customers are selfish people. They want everything, they usually want it now, and worse still, what they say they want and what they really want are not necessarily the same thing. Customers aren’t known for being clear. This is a bit of a problem. Fortunately in the 1980’s a very smart Japanese gentleman called Professor […]
What Can a Three Year Old Teach You About Strategy?
My daughter came home from nursery this afternoon singing a song about a skeleton called “Ezekiel’s dry bones”. The lyrics go like this: The toe bone connected to the heel bone, The heel bone connected to the foot bone, The foot bone connected to the leg bone, The leg bone connected to the knee bone, […]
10 Things You Really Should Know if You Run an Operation
I am now a published author That is not strictly accurate, but why let the truth get in the way of a good story? Let me try again I have written an e-book; well it is more of an e-pamphlet It is available at all good book stores; well OK it is self published and is only […]
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