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El Torro

25 October, 2011 by James Lawther 3 Comments

3 Customer Service

The Holiday I was on holiday in Spain, watching the sun rise into a cloudless sky. I had bought my lap top and my 3 pay as you go mobile dongle with me.  I even had the sense to put £20 credit on it before I left home. I got up early to do some […]

Filed Under: Blog, Employee Engagement Tagged With: communication, motivation, poor service, trust

I’d Rather Gnaw my own Leg Off

10 October, 2011 by James Lawther 6 Comments

Effective Meetings

I have just sat through the most boring, least effective meeting of my life.  If I could have gnawed my own leg off to escape it I would have gladly done so. Unfortunately that wasn’t an option, it was interminable: It wasn’t clear what we were there for: was it to update us? Was it so we made […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: communication, effective meetings, purpose

Road Rage and Team Building

17 September, 2011 by James Lawther 4 Comments

Team Building Road Rage

I was late, I am permanently late, I was born late and I am still trying to catch up. I was driving to a call centre in Halifax.  If you have ever visited Halifax you will know that the last 5 miles into town from the motorway are along the most tedious stretch of “no […]

Filed Under: Blog, Employee Engagement Tagged With: communication, empowerment, teamwork

You are Not Listening to Me!

30 August, 2011 by James Lawther 4 Comments

Good Listening Skills

I am busy, I have a thousand and one things to do and now my daughter is in floods of tears because I wasn’t listening to her.  I was listening, she was prattling on about some craft fair event she was doing at school or something. Now, not only am I busy, but I have […]

Filed Under: Blog, Employee Engagement Tagged With: communication, listening

Employee Recognition Awards: Bragging Rights and Bling

20 August, 2011 by James Lawther 4 Comments

Recognise your staff If you read blogs and books about staff engagement, sooner or later they will tell you that: The most motivational thing you can do for your employees is thank them Money isn’t a motivator Recognition should be timely Recognition should be targeted All good advice but boring. How about adding: Recognition should […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: Asda, bling, Domino's Pizza, employee recognition, McDonald's, motivation, reinforcing behaviour

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