This is a guest post by Ofra Tessler. I have travelled a fair bit with my family these summer months and have used a few different E-maps, GPS’s, location trackers and gadgets. The traditional GPS with turn-by-turn directions is my least favorite. I went from using it extensively to ditching it completely – in favor […]
T.C. Analysis
The Big Sell Possibly the most important process improvement tool of our age, T.C. Analysis allows you to: Capture process defects in the moment Identify critical improvement opportunities Perform simultaneous analyses of cause and effect Observe worker / manager interactions Capture customer feedback Undertake instantaneous trials Rapidly develop alternatives to test mechanisms that are sub-optimal Develop […]
Confidence or Competence, Which Came First?
My 9-year-old daughter was in floods of tears. It was a beautiful clear morning, the temperature was rising, she was going to spend the day at Summer School with her friends, nothing to do but lark about and have fun, yet she stood there looking like the proverbial wet weekend. Being the sensitive type I […]
Shit Happens
It’s not nice, but it is a fact of life, a certainty. Things go wrong, events conspire against you, milk gets spilt, shit happens. Maybe you can mitigate it, but you certainly can’t avoid it. It will get you in the end. How are you going to deal with it? Option A: Cry Play the […]
How to Motivate Just About Anybody
Possibly the world’s worst job… Outbound telemarketing Trying to sell something to people over the phone Cold calling It doesn’t have a single thing going for it. Adam Grant studied a group of students who did it for a living. Their job was to raise money for a University. To phone its affluent alumni and […]
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