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Why is it so Difficult?

14 June, 2013 by James Lawther 4 Comments

Change Yourself

The message I preach is very simple: I’m a little like a stuck record (I’m showing my age, do you remember records?), I bang on a bit, I even bore myself.  The message isn’t rocket science nor is it brain surgery, but it isn’t common practice. What I see is: I bet you see exactly […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, constraints, credibility, customer focus, human nature, management style

Can You Make the Right Decisions?

11 June, 2013 by James Lawther 4 Comments

Emergency Room

Decision-making is hard. So hard that we pay people handsomely to be professional decision makers: Doctors Underwriters Bank Managers Tax Inspectors All of them make their living by taking complex ill-defined situations and making decisions. Unfortunately they don’t always decide the same way If you put two professional decision makers in a room at the […]

Filed Under: Blog, Operations Analysis Tagged With: automation, decisions, error proofing, information technology, logic tree, medicine, pareto principle, problem solving

The Two Reasons why Your M.I. is Always Wrong

8 June, 2013 by James Lawther 7 Comments

Counting steps

My 4-year-old daughter is learning to count.  She is obsessed by it.  She counts everything: 1.. 2.. 3.. 4.. 5.. 6.. Everywhere we go. Most of all though she counts steps.  Particularly in castles and cathedrals (which is fun) and car parks (which when you are laden with bags full of shopping… that you just […]

Filed Under: Blog, Operations Analysis Tagged With: data integrity, defects, key performance indicators, measurement

Accountability: Not all it is Cracked up to Be

3 June, 2013 by James Lawther 10 Comments

Holding you accountable

We talk a lot about accountability in business.  We like it.  It makes us feel confident and in control. So is accountability all it is cracked up to be? Accountability is good: It provides clarity It gives authority It holds us true Holding ourselves accountable is invariably a good thing. It is wrong and immoral […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, blame, roles and responsibilities, W. Edwards Deming

Seven Ways to Make a Difference

1 June, 2013 by James Lawther 8 Comments

seven

And some links to help: Define your purpose.  What are you here to do? Measure your performance.  Are you doing it well? Admit your failings.  Self delusion never helped anybody. Find the big lever.  Work out what really matters. Plan the work.  Maybe even just a to-do list. Work the plan.  Go on, I dare […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, fessing up, measurement, pareto principle, planning, purpose

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