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Organisational Mechanics

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The Simple Restructuring Rule

19 July, 2013 by James Lawther 4 Comments

Shark or Dolphin

There are two big predators in the sea Sharks and Dolphins They came from very different starting points: A shark is a fish A dolphin is a mammal A shark has gills A dolphin has lungs A shark is cold-blooded A dolphin is warm-blooded A shark lays eggs A dolphin has live young Biologically they […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, organisation, reorganisation, silo management

What do You Give to a Man in a Desert?

17 July, 2013 by James Lawther 5 Comments

That is a very simple question I’ll bet a simple, obvious answer has popped into your head My answer was a bottle of water, how about yours? What was your answer? Does he need… A camel? A map? A tent? An oasis? A fire? Some food? An oil rig? A phone? Some sun-cream? A dune […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, customer surveys, insight, listening

Eating at McDonald’s Gives You Acne

13 July, 2013 by James Lawther 8 Comments

Correlation isn't causation

That is a libelous statement, but it is fairly obviously true, I was in McDonald’s with my children only last weekend and it was jam-packed full of spotty teenagers. It is a slam-dunk case of cause and effect.  All those burgers will make you spotty. Really?  What else could be going on? If you are a […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, insight, McDonald's, medicine, statistics

The Most Powerful Management Tool in the World (Probably)

9 July, 2013 by James Lawther 7 Comments

If you want your staff to do something, don’t just command them to do it, put in place a structure, something that helps them to do what you want.  Make life easy for them: If you want short meetings, buy stand up meeting tables If you want conversation, lay on a great canteen If you […]

Filed Under: Blog, Process Improvement Tagged With: error proofing, human nature, reinforcing behaviour

How are you Organised?

6 July, 2013 by James Lawther 6 Comments

Management Silos

When you ask for an organisation chart I bet you expect to see something like this: If I gave you an organisation chart that looked a little more like this: What would that tell you about the organisation? Would you like to be an employee? Would you like to be a customer? What does your […]

Filed Under: Blog, Employee Engagement Tagged With: organisation, silo management

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