How are you Organised?

When you ask for an organisation chart I bet you expect to see something like this:

Hierarchy Chart

If I gave you an organisation chart that looked a little more like this:

Organisation Chart

What would that tell you about the organisation?

  • Would you like to be an employee?
  • Would you like to be a customer?

What does your organisation chart look like?  An organisation, or a power struggle?

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Management Silos

Read another opinion

Image by Gordon Bell


  1. James,

    Great post… organize around the customer… and everyone wins.

    Annette :-)

  2. Sheldon Overton says:

    Although brief, it was a good read. Most organizations have the typical pyramid structure with the person responsible for leading the organization being the furthest away from the front line. The whole organization needs to be closer to the customer.

    • James Lawther says:

      Some would argue the pyramid should be inverted, but I think you are right, the whole organisation needs to be closer to the customer.


  3. Hi James,
    I often wonder if our organisation charts are reflective of the way that we structure our societies and govern ourselves.



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