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The Potato King

12 April, 2015 by James Lawther 6 Comments

behaviour change and the potato

They were dying of hunger In 18th Century Prussia bread was expensive, people were malnourished and famine wasn’t uncommon. The King at the time was Frederick the Great. He was wise enough to realise that unfed subjects were not a good thing — it is hard to run a kingdom effectively if people keep dying of starvation — […]

Filed Under: Blog, Employee Engagement Tagged With: human nature, leadership, political will, reinforcing behaviour

A Bad Attitude

5 April, 2015 by James Lawther 4 Comments

Bad Attitude

It happens… Some times it all goes a bit Pete Tong. (An explanation for any American readers).  Things don’t go according to plan: Your deliveries are too slow Your operation costs too much Your customer service is too…  Well it is rubbish. How do you respond?  There are two ways: When it goes belly up there are two […]

Filed Under: Blog, Employee Engagement Tagged With: blame, empowerment, problem solving, teamwork

Management Beliefs

29 March, 2015 by James Lawther 7 Comments

Performance Management

The way we act is based on our beliefs Sometimes these beliefs are based on strong evidence and sometimes, well, less so. Of course this is as true in management as any other human endeavour. Are our management beliefs based on evidence? Have a look at the slideshare below and tell me what you think? […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, performance management, SlideShare, systems thinking, targets

Where is Your Pilot Plant?

22 March, 2015 by James Lawther 5 Comments

Pilot Plant Experiment

To improve you must learn Unfortunately, you only learn when you mess things up.  You only learn how to ride a bike by falling off one.  If you didn’t fall off, then you didn’t learn (I guess you already knew how to ride it). If you try something new and it works first time, fresh […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, innovation, no substitute for experience, service improvement, test and learn

What Gets Measured Gets Done

13 March, 2015 by James Lawther 8 Comments

what gets measured gets done

You show me how I will be measured… … And I will show you how I will behave We all know it’s true. There is scientific evidence to prove it. If you set someone a goal they will try to hit it. It is so effective that measurement and target setting have become the number 1 […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: customer focus, efficiency versus effectiveness, incentives, key performance indicators, measurement, objective setting, performance management

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