The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

My Favourite Pub

6 January, 2010 by James Lawther Leave a Comment

I went to a fascinating talk the other day about social media.  The presenter claimed that you could find a review about pretty much anything on-line. I thought I would give it a go, I Googled the name of my favourite pub and the 3rd item was a review site called beerintheevening.com.  Not only does […]

Filed Under: Blog, Operations Analysis Tagged With: poor service, social media

A Wood Full of Bears

4 January, 2010 by James Lawther Leave a Comment

Do you ever feel that you are sinking?  You are bombarded with e-mails, phone calls, and meetings, all of which are calling for your attention NOW! Then to top it off your boss tells you that your problem is that you can’t see the wood for the trees? Well, you are not alone.  The human […]

Filed Under: Blog, Employee Engagement Tagged With: error proofing, memory, training, video

Off Target

3 January, 2010 by James Lawther Leave a Comment

If you were given a target and then had your bonus (or job security) tied to it what would you do? Sort out your processes so that it was possible to meet the target? What if it wasn’t within your control to meet the target?  Would you cheat? How much effort would you expend fudging […]

Filed Under: Blog, Employee Engagement Tagged With: cheating, local government, poor service, tampering, targets, trust

Nothing Hurt But My Ego

2 January, 2010 by James Lawther Leave a Comment

It is a truism that you learn by failing.  I recently bought a pair of clip in shoes for my bicycle.  Everybody told me I would fall over once, they were right, it happened when I came to a stop at some traffic lights at the head of a queue of cars (very embarrassing).  At […]

Filed Under: Blog, Employee Engagement Tagged With: cycling, dopamine, learning, measurement, trust, video, waste

Technophobic

1 January, 2010 by James Lawther Leave a Comment

In 1997 the IBM computer Deep Blue beat the world chess champion Garry Kasparov.  This was a revelation, perhaps one of the greatest moments in information technologies’ history.  IT was the future and we would all come to rely on it. Well we do, we can’t seem to get anything done nowadays without having a […]

Filed Under: Blog, Process Improvement Tagged With: information technology, video

  • « Previous Page
  • 1
  • …
  • 158
  • 159
  • 160
  • 161
  • 162
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Solutioneering

  • Should You Punish Mistakes?

  • What is Sample Bias?

  • Rule 11: Streamline the Work

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in