The company I work for runs a management health screening scheme. Once a year they pay for me to go to see a doctor who looks at me with disdain. I was screened last week. After an hour or so of checks and analysis (and not inconsiderable expense) the doctor told me: I drink too […]
Six Questions about Six Sigma
Question 1: What exactly is a sigma, (let alone six of them)? It is a measure of how good a process is at delivering something that a customer wants. Just because a customer wants it, it doesn’t necessarily mean that the process is capable of delivering it. I might have wanted a son, think of […]
Does the Janitor Own your Processes?
Who owns your processes? It’s a simple question but a complex answer. (Unless, of course, you’re a one-person business where you do everything, in which case I’m fairly sure you are the process owner) In the real world where companies are larger than a single individual – and multinationals can have hundreds of thousands of […]
You are Not Listening to Me!
I am busy, I have a thousand and one things to do and now my daughter is in floods of tears because I wasn’t listening to her. I was listening, she was prattling on about some craft fair event she was doing at school or something. Now, not only am I busy, but I have […]
Business Process Management: It Will Never Work
I am a process guy I make no excuses. Not everybody sees the world the way I do, we all have different perspectives, some people think process management is a waste of time. Although I hate to admit it, sometimes, other people’s perspectives are valid. So, with the aim of fairness I have jotted down the […]
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