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Small is Beautiful

8 January, 2010 by James Lawther Leave a Comment

Small is beautiful

This morning I had a conversation with a gentleman who (amongst other things) works with problem children and families. He is a strong proponent of “solutions based coaching“, which is getting people to work out for themselves where they want to be, and then working through the practical steps they could take to get there. […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, learning, one step at a time

No Will? No Way!

7 January, 2010 by James Lawther Leave a Comment

The earthquake in Haiti has lead to the cutting of red tape allowing orphans to be adopted in both Holland and the USA.  They are not being forced to go through all the bureaucratic hurdles associated with visas, passports and adoption papers. I am not qualified to say if this is ethically the right thing […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, political will

My Favourite Pub

6 January, 2010 by James Lawther Leave a Comment

I went to a fascinating talk the other day about social media.  The presenter claimed that you could find a review about pretty much anything on-line. I thought I would give it a go, I Googled the name of my favourite pub and the 3rd item was a review site called beerintheevening.com.  Not only does […]

Filed Under: Blog, Operations Analysis Tagged With: poor service, social media

A Wood Full of Bears

4 January, 2010 by James Lawther Leave a Comment

Do you ever feel that you are sinking?  You are bombarded with e-mails, phone calls, and meetings, all of which are calling for your attention NOW! Then to top it off your boss tells you that your problem is that you can’t see the wood for the trees? Well, you are not alone.  The human […]

Filed Under: Blog, Employee Engagement Tagged With: error proofing, memory, training, video

Off Target

3 January, 2010 by James Lawther Leave a Comment

If you were given a target and then had your bonus (or job security) tied to it what would you do? Sort out your processes so that it was possible to meet the target? What if it wasn’t within your control to meet the target?  Would you cheat? How much effort would you expend fudging […]

Filed Under: Blog, Employee Engagement Tagged With: cheating, local government, poor service, tampering, targets, trust

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