The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Business Process Management: It Will Never Work

27 August, 2011 by James Lawther 4 Comments

Process Management Geek

I am a process guy I make no excuses.  Not everybody sees the world the way I do, we all have different perspectives, some people think process management is a waste of time.  Although I hate to admit it, sometimes, other people’s perspectives are valid. So, with the aim of fairness I have jotted down the […]

Filed Under: Blog, Process Improvement Tagged With: business process management, process control, training

How Focused are You?

24 August, 2011 by James Lawther 1 Comment

Customer Focus

If you want to be successful you have to be focused That is a rather trite statement, but think about it for a second.  The world is a big place.  There is somebody out there somewhere who is doing exactly the same things as you are; they have the same gifts as you do.  The […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: best practice, measurement, service improvement

Employee Recognition Awards: Bragging Rights and Bling

20 August, 2011 by James Lawther 4 Comments

Recognise your staff If you read blogs and books about staff engagement, sooner or later they will tell you that: The most motivational thing you can do for your employees is thank them Money isn’t a motivator Recognition should be timely Recognition should be targeted All good advice but boring. How about adding: Recognition should […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: Asda, bling, Domino's Pizza, employee recognition, McDonald's, motivation, reinforcing behaviour

Expensive Handshakes and Complexity Costs

16 August, 2011 by James Lawther 7 Comments

Expensive Handshakes

If two people meet and shake hands with each other, how many handshakes are there?  Easy question, the answer is one. If three people meet, how many handshakes are there?  Three, are you with me? If four people meet the answer is six, now you need to think about it. As the number of people […]

Filed Under: Blog, Operations Analysis Tagged With: complexity, waste

The You Tube MBA, Free and On-line

13 August, 2011 by James Lawther 3 Comments

Is there anything useful on You Tube? Anything that will challenge your outlook?  Anything that will give you a different perspective on business?  Maybe, though you do have to look hard, and keep well away from “promoted videos”, they will suck up your time and spit it out. Here is what I found, in descending […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: learning, training, video

  • « Previous Page
  • 1
  • …
  • 110
  • 111
  • 112
  • 113
  • 114
  • …
  • 156
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

  • How to Motivate Just About Anybody

  • Shit Happens

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in