Under-promise and over-deliver Adrian Swinscoe writes an interesting post… His bank found fraud on his card and sent him a new one. They told him it would take a working week to get it to him, but then delivered it in 2 days. Banks are not known for their customer service. They usually promise little […]
Archives for July 2014
How to be a Better Manager
I’ve been on a management course I was told that there are only 4 things you need to worry about if you want to be a good manager: Provide a clear direction. Ensure everybody knows where they are supposed to be going. Give people space. Stand back and let them go in the direction you […]