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Information Technology: Are you Just Hiding the Problem?

28 January, 2012 by James Lawther 3 Comments

A tale of two officesThe first  is a shambles, clearly the owner has no idea what is going on, he should be taken outside, sacked, hung, shot and generally persecuted for good measure.

The second is a model of organisation, it is paper free, the work has been, productionised, computerised, systematised and digitised.  It is highly productive, the future.

Or is it?

Excuse me for being a Luddite, but I am not so sure.

In the first office I know I have a problem, there is a disaster in there somewhere, just waiting to happen.

But in the second office?  It all looks great,  have I been lulled into a false sense of security?

  • What is the next thing to be done?
  • What are the burning issues?
  • How big is the backlog?
  • Is anything about to explode in my face?

I have precisely no idea.

I wonder where all that paper has been hidden, under the carpet or on the hard disk?

I doubt its owner really knows either.

Can you tell me exactly what is going on in your office?  At a glance?

Has all that expensive automation solved your problem?  Or hidden it?

Maybe there are cheaper more effective ways of getting organised.

In Tray Out Tray

Read another opinion

Images by hansbrastad Jeffrey Beall smileham

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Filed Under: Blog, Process Improvement Tagged With: information technology, office productivity, visual management

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

www.squawkpoint.com/

Comments

  1. maz iqbal says

    28 January, 2012 at 10:21 pm

    Hello James

    EXCELLENT, EXCELLENT, EXCELLENT, EXCELLENT, EXCELLENT….

    You have made visible, in a beautifully simple, zen, way that which is so as regards the modern organistion and particularly the role/contribution of technology!

    EXCELLENT, EXCELLENT, EXCELLENT….

    Thank you.

    Maz

    Reply
  2. Adrian Swinscoe says

    29 January, 2012 at 11:32 am

    Hi James,
    Great post. Made me think about office policies and practices and what it really communicates about how we operate.

    Messy office……open, visible, out of control? Clean/clear desk….closed, invisible, in control?

    Interesting to look at how much we can communicate with each other even when we are not there.

    Adrian

    Reply
  3. James Lawther says

    29 January, 2012 at 7:11 pm

    Glad you liked it

    Reply

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