The cost argument: Asking a man to do something that a machine could do better is a waste of time and money. Why would you ask somebody to do the dishes when a dish washer could do it? Why would you ask somebody to add up rows of figures when a spread sheet could do […]
Archives for 2011
The Hare and the Tortoise
I read my children a story last night. It was all about a hare and a tortoise and a race It was a silly story The hare is strong and bold The hare is strategic, he thinks big The hare invests in building the right capabilities The hare is confident in his own abilities The […]
Dangerous Steps and Statistical Process Control
I wrote about process noise and variation, about the way random noise in a system can make it look as if results have changed, when the truth is that the system hasn’t altered at all. This is all very clever, it is interesting to know that the system hasn’t changed but it doesn’t answer the […]
What Happened to Sears Quality and Service?
As a Baby Boomer, I grew up in a generation where the Sears brand name stood for quality, integrity, reliability, and superior customer service. Among the many products Sears sold, its Kenmore appliances have long enjoyed a solid reputation. I remember how happy my Mom was the day my Dad bought her her first Kenmore […]
Obvious With Hindsight
A rather unhelpful phrase It implies that you are pointing out the obvious But sometimes the obvious is really worth pointing out Sometimes the obvious is only obvious once it has been pointed out Here is an example for you… The graph shows the number of Google searches for the term “bread” A dip in […]
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