I travel to London on the train more regularly than is pleasant
At the end of each journey a steward passes through the carriages with a big plastic bag, collecting the rubbish. They never look too enamored with their job.
This morning the steward entered the carriage and announced with a flourish:
If you are not taking it with you, put it in the bag
He smiled, I smiled, everybody in the carriage smiled but I bet you one of those £50 notes that if his manager had been there, or better still his compliance or PR executives they would not have been so amused.
They would have been mortified
- He was off brand
- He was irresponsible
- His behaviour was totally inappropriate for a 21st century railway
Why do we take ourselves so seriously?
Why do we enforce rules that are so serious, that don’t allow our employees a little fun?
- Does it make our customers happier?
- Does it engage your employees?
- Does it make us more money?
Or are we just rearranging the deck chairs? There is enough misery in the world without adding to it. How bad would it be if we lightened up?
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Image by akabilk
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