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Attention Drunks

18 March, 2010 by James Lawther 1 Comment

Officials in the Romanian town of Pecica have erected a number of road signs showing pictures of drunk revellers to drivers as a warning.  Apparently the town has a vibrant night-life that doesn’t mix too well with cars. Road signs can be great examples of process improvement.  I like this one for a number of […]

Filed Under: Blog, Process Improvement Tagged With: clarity, error proofing, process control, road sign, visual management, waste

How to Calculate the Cost of Poor Quality

4 March, 2010 by James Lawther 1 Comment

Coat of Quality

Do you ever have quality problems? Here is a technique to help you work through the cost of poor quality.  Get a group of people in a room and the ask them to estimate the answers to the following questions. How many customers do you treat badly each year? How many of them complain? When […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: cost of poor quality, cost saving, poor service, waste

Talk to Me

10 January, 2010 by James Lawther Leave a Comment

The more companies I work with the more it becomes apparent that members of staff realise that they are being asked to do wasteful things by their senior managers.  They just don’t challenge back.  (They are however very adept at bitching about the situation amongst themselves). Managers don’t ask for these wasteful things out of […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, back to the floor, bitching and moaning, communication, waste

Nothing Hurt But My Ego

2 January, 2010 by James Lawther Leave a Comment

It is a truism that you learn by failing.  I recently bought a pair of clip in shoes for my bicycle.  Everybody told me I would fall over once, they were right, it happened when I came to a stop at some traffic lights at the head of a queue of cars (very embarrassing).  At […]

Filed Under: Blog, Employee Engagement Tagged With: cycling, dopamine, learning, measurement, trust, video, waste

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