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A Wood Full of Bears

4 January, 2010 by James Lawther Leave a Comment

Do you ever feel that you are sinking?  You are bombarded with e-mails, phone calls, and meetings, all of which are calling for your attention NOW! Then to top it off your boss tells you that your problem is that you can’t see the wood for the trees? Well, you are not alone.  The human […]

Filed Under: Blog, Employee Engagement Tagged With: error proofing, memory, training, video

Nothing Hurt But My Ego

2 January, 2010 by James Lawther Leave a Comment

It is a truism that you learn by failing.  I recently bought a pair of clip in shoes for my bicycle.  Everybody told me I would fall over once, they were right, it happened when I came to a stop at some traffic lights at the head of a queue of cars (very embarrassing).  At […]

Filed Under: Blog, Employee Engagement Tagged With: cycling, dopamine, learning, measurement, trust, video, waste

Technophobic

1 January, 2010 by James Lawther Leave a Comment

In 1997 the IBM computer Deep Blue beat the world chess champion Garry Kasparov.  This was a revelation, perhaps one of the greatest moments in information technologies’ history.  IT was the future and we would all come to rely on it. Well we do, we can’t seem to get anything done nowadays without having a […]

Filed Under: Blog, Process Improvement Tagged With: information technology, video

If a Job’s Worth Doing

25 December, 2009 by James Lawther Leave a Comment

It is worth doing well.  God alone knows what the neighbours think. Happy Christmas

Filed Under: Blog, Process Improvement Tagged With: bling, Christmas, continuous improvement, make it so good they will want to come back and bring their friends, tools to do the job, video

Fooling Yourself

4 December, 2009 by James Lawther 1 Comment

Very often the solution to all administrative ills is to have somebody carry out “Quality Control” on everything that is sent out.  That way you can be absolutely sure that it is all correct, with no chance of error.  Some departments have an army of Quality Controllers who don’t release anything unless it has been […]

Filed Under: Blog, Process Improvement Tagged With: process control, quality assurance, quality control, video

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