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Crystal Clear Cole

11 March, 2010 by James Lawther Leave a Comment

Cheryl Cole is a master of communication.  She is alleged to have ended her marriage to football player Ashley Cole by text. The text message read “Move out.  It’s over.” I recently found an article about e-mail etiquette. Its top 4 tips were: 1.  Be concise and to the point. 2.  Answer all questions and […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, communication, e-mail, reinforcing behaviour, video

Complex Coffee

2 March, 2010 by James Lawther Leave a Comment

I came across this youtube video for Baileys Coffee and I started to wonder, do Baileys actually make any money out of it? How much does the extra complexity cost them. First there is the product complexity: extra labels, different flavours, extra SKU’s… Secondly there is process complexity: change overs, work arounds, reduced forecast accuracy… […]

Filed Under: Blog, Operations Analysis Tagged With: complexity, manufacturing, marketing, video

Excuses, Excuses

23 February, 2010 by James Lawther Leave a Comment

Are you frustrated by the lack of resources to do your job properly?  Too much to do in too little time?  No people, no budget and no systems to help you?  If only you could just get the enhancement or extra head that you need everything would be OK, wouldn’t it? The problem is that […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, continuous improvement, Eugène parks his car, information technology, video

Would You Work For Toyota?

10 February, 2010 by James Lawther Leave a Comment

Toyota has recalled several million vehicles over the past month and halted production and sales of 8 models.  The media is in a frenzy, lambasting the company that was widely regarded as a quality leader, we love to see giants fall. I wonder how it feels to work for Toyota at the moment.  Are employees […]

Filed Under: Blog, Employee Engagement Tagged With: purpose, reinforcing behaviour, Toyota, video

Retail Therapy

9 February, 2010 by James Lawther Leave a Comment

I tried using Ocado for my internet shopping this week.  I was expecting it to be remarkably like all the other home delivery services, but it wasn’t.  They did a number of things that impressed me: 1.  The delivery man offered to bring my shopping into the kitchen rather than dumping it on the front […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, customer focus, purpose, video

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