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Pit Stop

29 March, 2010 by James Lawther Leave a Comment

The video shows a Formula One pit stop.  It fascinated me for a number of reasons. 1.  It is very clear what needs to be achieved. 2.  Everybody is sure what their role is and well trained. 3.  The people who are there are the people who need to be there.  Nobody else is milling […]

Filed Under: Blog, Operations Analysis Tagged With: cost saving, purpose, roles and responsibilities, silo management, tampering, video

Need Another Drink

24 March, 2010 by James Lawther Leave a Comment

E&J Gallo, the Californian winery has been caught in a scam, a 7 million euro scam. A group of wine producers from the Languedoc region have passed off 18 million bottles of plonk as Pinot Noir.  This has been bottled and sold  under Gallo’s “Red Bicyclette Pinot Noir Single Grape Wine” brand. The fraud came […]

Filed Under: Blog, Process Improvement Tagged With: accountability, error proofing, over-processing, process control, video

Live With It

22 March, 2010 by James Lawther Leave a Comment

I have a friend who regularly catches a taxi from London to Heathrow and back, twice a week, without fail. He booked a cab with his normal firm, but on-line for the first time, the other night.  The web site didn’t work.  After processing his booking instead of getting a confirmation he got a broken […]

Filed Under: Blog, Operations Analysis Tagged With: continuous improvement, poor service, purpose, revenue generation, video

Don’t Need No Doctor

15 March, 2010 by James Lawther Leave a Comment

There was an interesting article on Radio 4 this morning.  It stated that NHS spends £2bn a year on patients who visit their GP when they don’t need to.  1 in 5 GP visits fall into this category.  The most common reasons are colds, back pain, headaches and indigestion.  All of which could be treated […]

Filed Under: Blog, Process Improvement Tagged With: cost saving, error proofing, medicine, mitigating demand, reinforcing behaviour, video

Should my Wife Drive?

13 March, 2010 by James Lawther Leave a Comment

If you see a couple driving together in a car then statistically speaking it is twice as likely that the man is driving. Is this safe?  Insurance premiums are cheaper for women; this is because they have less accidents than men.  So the woman should drive. But, men drive further every year than women (60% […]

Filed Under: Blog, Operations Analysis Tagged With: data is not information, risk assessment, statistics, video

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