The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Let’s Try It and See

29 February, 2016 by Wally Bock 6 Comments

Test and learn I love hanging around musicians.  I love their energy and perspectives that are different from mine. That’s why I was hanging out in a music studio on a fine summer day a few years ago while a recording session was underway. The band had been going for an hour or so when […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: decisions, innovation, test and learn

The Problem with Cause and Effect

20 December, 2015 by James Lawther 8 Comments

Northern Rock

We think in straight lines Cause and effect. If I do this, then that will happen.  If I make this change then I will get that outcome. Unfortunately the world isn’t like that.  An initiative might work for a while, but then it will stop or backfire. Unintended consequences and side effects bedevil us.  Performance will plateau or […]

Filed Under: Blog, Operations Analysis Tagged With: problem solving, systems thinking, test and learn

Marshmallows and the Cure for Everything

22 November, 2015 by James Lawther 6 Comments

Test and learn Now I’m married with daughters I don’t go out that often. Nightclubs and cinemas are a thing of the past (unless it is to watch Frozen… 4 times and counting). An evening in front of the TV is a treat. I sat down last night to watch a re-run of House.  It […]

Filed Under: Blog, Process Improvement Tagged With: marshmallow challenge, plan do check act, problem solving, TED talks, test and learn, video

Where is Your Pilot Plant?

22 March, 2015 by James Lawther 5 Comments

Pilot Plant Experiment

To improve you must learn Unfortunately, you only learn when you mess things up.  You only learn how to ride a bike by falling off one.  If you didn’t fall off, then you didn’t learn (I guess you already knew how to ride it). If you try something new and it works first time, fresh […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, innovation, no substitute for experience, service improvement, test and learn

5 TED Talks

18 April, 2014 by James Lawther 7 Comments

TED Talks

You can find just about anything on the internet The web is full of ideas, answers and solution.  Some of it is good, some of it is bad, and some of it — for some reason that is beyond me — is about laughing cats. If you must waste your life surfing the net (and I […]

Filed Under: Best of the Web, Blog, Wild Cards Tagged With: Dan Ariely, Daniel Pink, happiness, innovation, motivation, problem solving, purpose, Shawn Achor, Steven Johnson, TED talks, test and learn, Tim Harford, video

  • « Previous Page
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Customer Service the Virgin Atlantic Way

  • The Two Faces of Accountability

  • Should You Guarantee Your Service?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in