Father Christmas had a problem… His planning elves had confirmed it. It was mid October and it was looking increasingly unlikely that he would get all the presents wrapped by Christmas. His management information team endorsed their view. His key measure – Presents Wrapped per Elf per Hour (PWEH) was well awry. There were reasons […]
Is it Five O’Clock Yet?
It’s Friday. The weekend is nearly upon us, be honest, work is not uppermost on your mind at this precise moment in time. So to help you slide into the weekend here are 5 articles you really should read. Think of it as management education… Not wasting your time surfing the web. 1. Can Japanese […]
The Elephant Problem
Manage the numbers We love to manage by targets and numbers. We divide our organisations up and target managers with very specific goals: Reduce waiting times Increase top line Minimise operational cost Maximise market penetration And off we go, convinced that our number is the most important number, striving to make it go the right […]
Are You in Control?
Simple Birds It was half term last week. I took my children to North Norfolk. We explored sandy beaches, rolling countryside and panoramic skies. It was as beautiful. The highlight was a walk across the salt marshes and the sight of a flock of startled geese scurrying across the sky. How do the birds […]
Target Setting, Cause and Effect
During the 1990s and early 2000s, the UK government relied heavily on target setting to manage the public sector. We had: Targets for education Targets for Healthcare Targets for policing Targets for fire brigades Targets for the tax office Targets for dustbin men No doubt we had targets for the target setters as well. UK […]
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