I would like you to do something for me, next time you are in Starbucks go and steal twenty of those sticks that they have for stirring coffee. Go on I dare you, be a little dangerous. Next I want you to snap them all in half using your two bare hands. Finally I want […]
Six Questions about Six Sigma
Question 1: What exactly is a sigma, (let alone six of them)? It is a measure of how good a process is at delivering something that a customer wants. Just because a customer wants it, it doesn’t necessarily mean that the process is capable of delivering it. I might have wanted a son, think of […]
What can 19th Century Cholera Teach us about 6 Sigma?
In 1854 there was an outbreak of Cholera in Central London. Dr John Snow had a theory that the disease was water borne and so plotted the deaths on a street map to see if he could prove the case. He showed that the majority of deaths were happening to people who lived near the […]
Strategic Domain of the Black Belt
I was approached the other day by a recruiter for a job. He wanted a “Lean Sigma Master Black Belt” to “lead a Strategic Transformation” in the “Service Domain”. Very interesting I thought, I had a couple of questions: What is a “Lean Sigma Master Black Belt”? What is a “Strategic Transformation”? What is a […]