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Organisational Mechanics

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The Simple Restructuring Rule

19 July, 2013 by James Lawther 4 Comments

Shark or Dolphin

There are two big predators in the sea Sharks and Dolphins They came from very different starting points: A shark is a fish A dolphin is a mammal A shark has gills A dolphin has lungs A shark is cold-blooded A dolphin is warm-blooded A shark lays eggs A dolphin has live young Biologically they […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, organisation, reorganisation, silo management

How are you Organised?

6 July, 2013 by James Lawther 6 Comments

Management Silos

When you ask for an organisation chart I bet you expect to see something like this: If I gave you an organisation chart that looked a little more like this: What would that tell you about the organisation? Would you like to be an employee? Would you like to be a customer? What does your […]

Filed Under: Blog, Employee Engagement Tagged With: organisation, silo management

Management Targets Result in the World’s Largest Stag Party

30 April, 2011 by James Lawther 1 Comment

Impact of One Child Policy

The target Since 1978 China has had a One Child Policy.  The aim of the policy is to reduce population growth in the country.  The theory is that this will curtail demand for natural resources and so enable economic development.  Adherence to the target is managed by stringent financial penalties for those parents who’d like […]

Filed Under: Blog, Operations Analysis Tagged With: compliance, reinforcing behaviour, silo management, tampering, targets

Let the Train Take the Strain

5 April, 2011 by James Lawther 2 Comments

This morning on the train from Nottingham into London the “train manager” made an announcement: “Due to health and safety reasons we are only allowed to take 2 bicycles on this train, will passengers who want to bring a bicycle on the train please reserve a place holder, as in future they will be refused […]

Filed Under: Blog, Operations Analysis Tagged With: beliefs, bureaucracy, customer focus, East Midlands Trains, poor service, revenue generation, service design, silo management

Lotus Notes

6 December, 2010 by James Lawther Leave a Comment

I have just started working somewhere new. They use Lotus Notes as an e-mail solution instead of Microsoft’s ubiquitous Outlook. It has some novel customer focused features: 1. E-mail addresses often contain random X Y or Z middle initials. Users can have multiple addresses with these random initials in. This helps confuse senders. 2. Large […]

Filed Under: Blog, Employee Engagement Tagged With: capability, fessing up, information technology, poor service, silo management

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